Refund and Return Policy for KeyDanaPro
Effective Date: February 6, 2025
At KeyDanaPro, we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we are here to assist you with our Refund and Return Policy. Please read this policy carefully to understand your rights and responsibilities regarding refunds, returns, and exchanges.
1. Returns and Exchanges
We accept returns and exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, the following conditions must be met:
- The product must be unused, in the same condition as when you received it, and in its original packaging.
- The product must not have been damaged or altered in any way.
- A valid receipt or proof of purchase is required.
How to Return or Exchange an Item:
To initiate a return or exchange, please contact our customer service team at info@keydanapro.com with the following details:
- Your order number
- The product(s) you wish to return or exchange
- Reason for the return or exchange
- Your contact information
Once your return or exchange request is approved, we will provide you with a return shipping label. You will be responsible for the cost of return shipping unless the product is defective or the return is due to our error.
2. Refund Policy
We offer refunds on eligible items within 30 days of purchase, provided the items meet the return conditions outlined above. Refunds will be processed to the original payment method once we have received and inspected the returned product.
Please Note:
- Shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the return is due to an error on our part (e.g., incorrect or damaged items).
- Processing time: Refunds may take up to 10 business days to process after we receive the returned item.
3. Damaged or Defective Products
If you receive a product that is damaged or defective, please notify us immediately at info@keydanapro.com. We will provide you with instructions for returning the item and arrange for a replacement or full refund. In such cases, we will cover the return shipping costs.
4. Non-Returnable Items
Certain items are not eligible for returns or exchanges. These include:
- Products that have been used, worn, or altered in any way.
- Custom or personalized items.
- Gift cards or other non-returnable merchandise.
5. Sale and Promotional Items
Sale or promotional items are subject to the same return and exchange policy as regular-priced items. However, please note that items purchased during promotional events may have specific terms, which will be clearly communicated at the time of purchase.
6. Restocking Fees
In some cases, a restocking fee may apply for returns of large or bulky items. This fee will be deducted from your refund and will be clearly communicated during the return process.
7. Processing Time for Returns
Please allow 7–10 business days for us to process your return once the item is received. Once your return is approved, we will initiate your refund or exchange.
8. Contact Information
For any questions or concerns regarding our Refund and Return Policy, please do not hesitate to reach out to us. Our customer service team is available to assist you.
Email: info@keydanapro.com
Phone Number: (213) 555-0140
Thank you for choosing KeyDanaPro! We appreciate your business and are committed to providing the best possible experience. Should you need further assistance, we are here to help.
Thank you for shopping with us at KeyDanaPro!
