Shipping Policy for KeyDanaPro
Effective Date: February 6, 2025

At KeyDanaPro, we aim to provide our customers with a fast, reliable, and transparent shipping experience. This Shipping Policy outlines the available shipping options, estimated delivery times, shipping costs, and important details regarding our process. Please read this policy carefully to ensure a smooth and informed shopping experience.

1. Shipping Methods

We offer a variety of shipping options to meet your needs. The available shipping methods are:

  • Standard Shipping: Our standard shipping option offers affordable delivery, typically taking 5-7 business days within the continental United States.
  • Expedited Shipping: For faster delivery, we offer expedited shipping with an estimated delivery time of 2-3 business days.
  • Overnight Shipping: For urgent deliveries, we offer overnight shipping, ensuring your order arrives the next business day.
  • International Shipping: We offer international shipping to select countries. Shipping times for international orders may vary depending on the destination country and the chosen shipping method.

2. Processing Time

After receiving your order and payment confirmation, we begin processing it immediately. Orders typically take 1-2 business days to process, which includes order verification, quality checks, and packaging. Please note that processing times may be longer during peak seasons or special promotions.

Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Costs

Shipping costs depend on the size, weight, and destination of your order. The shipping fee will be calculated and displayed at checkout before you complete your purchase. For your convenience, we offer the following options:

  • Free Shipping: We offer free standard shipping on orders over a certain amount. The minimum purchase requirement for free shipping will be shown at checkout.
  • Calculated Shipping Rates: For orders that do not qualify for free shipping, the cost of shipping will be calculated based on the weight and destination of your order.

4. International Shipping

We are pleased to offer international shipping for customers outside the United States. International shipping costs and delivery times vary based on the destination country. Please note the following:

  • Customs and Duties: International customers are responsible for any customs fees, import duties, or taxes that may be incurred upon arrival in the destination country. These charges are determined by the customs regulations of the destination country and are not included in the shipping fee.
  • Delivery Times: International orders may take longer to arrive depending on customs processing times and the destination country’s shipping network. Delivery can take anywhere from 7 to 21 business days or more.
  • Shipping Restrictions: Due to certain import restrictions or regulations, some products may not be available for international shipping. If this applies to your order, you will be notified at checkout.

5. Tracking Your Order

Once your order has been processed and shipped, you will receive a Shipping Confirmation email with a tracking number and a link to track the status of your shipment. You can use this tracking number to monitor the progress of your delivery through the carrier’s website.

Please allow up to 24 hours for the tracking information to be updated after you receive the Shipping Confirmation email.

6. Delivery Timeframes

The estimated delivery timeframes depend on the shipping method and destination:

  • Domestic (United States):
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1 business day (next-day delivery)
  • International Shipping: Delivery times vary by country and shipping method. International orders typically take 7-21 business days or more.

Please note that these delivery times are estimates and can be affected by factors such as weather conditions, holidays, and delays from the shipping carrier.

7. Address Accuracy

To avoid shipping delays, please ensure that the shipping address provided is accurate and complete. KeyDanaPro is not responsible for delays or lost packages due to incorrect or incomplete address information. If you realize that you have made a mistake with your address, please contact us immediately at info@keydanapro.com to make changes.

8. Order Issues

In the unlikely event that your order is delayed, lost, or damaged in transit, please contact our customer service team at info@keydanapro.com or (213) 555-0140. We will assist you in resolving the issue and may offer a refund or replacement depending on the circumstances.

If you suspect that your order is lost or damaged, please notify us within 14 days of the shipping date so we can investigate and take appropriate action.

9. Restricted Items

Certain products may have restrictions on shipping, including hazardous materials or large items that require special handling. If your order includes restricted items, you will be notified at checkout. These items may require additional processing time, or alternative shipping arrangements may be needed.

10. Shipping Delays

While we do our best to ensure that all orders are shipped and delivered within the estimated timeframes, shipping delays can occur due to factors beyond our control, such as:

  • Weather conditions
  • Natural disasters
  • Carrier delays
  • Customs processing (for international orders)

If your order is delayed, please be patient, and check the tracking information for updates. If you have any concerns, do not hesitate to contact us.

11. Lost or Stolen Packages

In the rare event that a package is lost or stolen, KeyDanaPro will assist you in filing a claim with the carrier. However, once the package has been marked as delivered by the carrier, we are not responsible for lost or stolen items.

If you believe your package has been lost or stolen, please contact us immediately, and we will assist you in resolving the issue with the carrier.

12. Modifications to Shipping Policy

KeyDanaPro reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding our shipping policy, or if you need assistance with your order, please contact our customer service team:

Thank you for choosing KeyDanaPro for your smart lock and luxury shoe needs. We are committed to providing you with a smooth and satisfying shopping experience!

Thanks for shopping with KeyDanaPro! We look forward to serving your needs with our premium products.